At Minshah, we are committed to providing you with premium-quality luxury clothing and a seamless shopping experience. If for any reason you are not satisfied with your purchase, we’re here to help.

1. Return Eligibility

We accept returns or exchanges within [7 or 14] days of the delivery date. To be eligible for a return, the following conditions must be met:

• The item must be unused, unwashed, and in original condition

• Original tags and packaging must be intact

• Proof of purchase (e.g., order number or receipt) is required

• Items must be returned in a resellable condition

2. Non-Returnable Items

The following items are non-refundable and non-returnable, except in the case of defects or wrong item received:

• Sale or discounted items

• Gift cards

• Customized or personalized items

• Final sale items

3. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us at [your customer service email] within [3–5 business days] of receiving your order. We will cover return shipping costs and arrange a replacement or full refund once we confirm the issue.

4. Return Shipping

• Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.

• Original shipping charges are non-refundable.

5. Refund Process

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed to your original payment method within [5–10 business days].

Note: It may take additional time for your bank or credit card provider to process the refund.

6. How to Initiate a Return

To start a return, please contact our support team at [your support email] with the following information:

• Order number

• Reason for return

• Photos (if item is defective or incorrect)

• Preferred resolution (refund or exchange)

We’ll respond with instructions on how to proceed.